Shipping policy
Last updated: October 2026
1. Shipping Costs
Petit Pearl offers free standard shipping on all orders delivered within the United Kingdom. Expedited shipping may be available for an additional fee, which will be clearly displayed at checkout before payment. We do not add undisclosed shipping charges after an order is placed.
2. Order Processing
Orders are normally processed within 2–3 business days, excluding weekends and UK public holidays. Once your order is placed, we will send an order confirmation to the email address provided at checkout. When your parcel has been dispatched, you will receive a shipping confirmation with tracking information. Processing and delivery are separate stages.
3. Estimated Delivery Times
Standard delivery is estimated at 5–14 business days after dispatch. This estimate does not include the 2–3 business days ordinarily needed for order processing. Delivery times can be affected by public holidays, periods of high demand, carrier disruption, customs procedures and circumstances beyond our reasonable control. Any expedited delivery estimate and charge will be displayed at checkout where that option is offered.
We will keep customers informed of material delays where possible. The estimated timeframe does not remove your statutory rights if delivery is not made within an agreed period or, where no period is agreed, within the time required by UK consumer law.
4. Order Tracking
Tracking is included with every order. We will email your tracking number and tracking instructions after dispatch. Tracking updates may take a little time to appear as parcels move between carriers and sorting facilities. If your tracking has not updated for 7 business days, please contact support@petitepearl.store with your order number so we can investigate.
5. Fulfilment & Logistics
To fulfil orders efficiently, Petit Pearl may use fulfilment facilities in the United States, China and Germany. All products are subject to the same quality-control standards regardless of their fulfilment location. Using multiple facilities helps us allocate available stock and arrange efficient routing to customers in the United Kingdom. Orders are prepared in protective packaging appropriate to the items being shipped, with tamper-evident protection where applicable.
6. Customs, Duties & Import Taxes
Some parcels may be dispatched internationally. Any applicable import VAT, customs duties or carrier clearance fees depend on the shipment, its value and the applicable UK rules. The amount and treatment of these charges must be disclosed to customers before purchase wherever they may be payable in addition to the checkout total. For goods imported into Great Britain in consignments valued at £135 or less, UK VAT is generally accounted for at the point of sale; different rules can apply to higher-value consignments and to Northern Ireland.
[STORE ACTION REQUIRED BEFORE PUBLICATION: Confirm whether every UK delivery is sent Delivered Duty Paid (DDP), with all applicable import charges covered by Petit Pearl, or whether any orders may incur customer-payable import charges. Replace this paragraph with the exact arrangement used at checkout and remove this note. Do not publish without clarifying these charges.]
7. Lost, Delayed or Damaged Deliveries
If your parcel is lost, arrives damaged or is seriously delayed, please email support@petitepearl.store with your order number and, where relevant, clear photographs of the package and items received. We will investigate promptly with the carrier. If the order is confirmed lost or the goods arrive damaged, we will offer a replacement at no additional cost or a full refund, according to your preference, subject to applicable consumer rights. Where a delivery is late, we will work with you to resolve the issue and honour any legal right to cancel and obtain a refund.
Petit Pearl remains responsible for the goods until they are delivered to you or a person you nominate, except where the law provides otherwise, such as when you independently arrange a carrier not offered by us.
8. Incorrect or Incomplete Shipping Information
Please check your delivery details carefully before completing your purchase. If you notice a mistake, contact support@petitepearl.store immediately and we will attempt to correct the address before dispatch. Once a parcel is in transit, we may be unable to redirect it. If a parcel is returned to us because of an incorrect or incomplete address provided at checkout, we will arrange one complimentary reshipment to a corrected UK address once the parcel has been returned and the address has been verified. Please contact us before placing another order.
9. Order Cancellations and Returns
Because orders enter processing promptly, requests to cancel an order before dispatch should be sent within 2 hours of purchase. We will accommodate a request where possible if the order has not yet been dispatched. This operational cancellation window does not restrict the statutory right to cancel an eligible distance-sale purchase, including after dispatch. Please consult our Return & Refund Policy for the applicable cancellation periods, return instructions, costs and refund arrangements.
10. Contact Us
For questions about shipping, tracking, delivery or a missing parcel, please contact Petit Pearl at support@petitepearl.store or visit www.petitepearl.store. Our customer service team responds within 24 hours on business days, Monday to Friday.